Citizens Insurance
Citizens is part of The Hanover Insurance Group. Account management runs through Hanover's portal.
Department 77360PO Box 77000
Detroit, MI 48277-0360 Visit Hanover →
Service Center
PO Box 77000
Detroit, MI 48277-0360 Visit Hanover →
PO Box 145496
Cincinnati, OH 45250-5496 Visit Cincinnati →
Payments: PO Box 88762, Chicago, IL 60680-1762
Headquarters: 1 Mutual Ave, Frankenmuth, MI 48734 Visit Frankenmuth →
1 Auto Club Drive
Dearborn, MI 48126 Visit AAA Michigan →
Payments: Progressive Insurance, Dept 0561, Carol Stream, IL 60132-0561
Headquarters: 6300 Wilson Mills Rd, Mayfield Village, OH 44143 Visit Progressive →
404 E. Woodlawn Ave.
Hastings, MI 49058 Visit Hastings →
Liberty Mutual — Personal Market RPC
PO Box 1604
New York, NY 10116-1604 Visit Liberty Mutual →
One Wolverine Way
Dowagiac, MI 49047 Visit Wolverine Mutual →
Payments: PO Box 734928, Chicago, IL 60673-4928
Headquarters: 200 N. Grand Ave, Lansing, MI 48933 Visit Accident Fund →
Payments: PO Box 740167, Cincinnati, OH 45274-0167
Claims: PO Box 5323, Cincinnati, OH 45201-5322 Visit American Modern →
PO Box 0915
Carol Stream, IL 60132-0915 Visit Foremost →
PO Box 1301
Traverse City, MI 49685 Visit Hagerty →
200 Colonial Parkway, Suite 500
Lake Mary, FL 32746 Visit The Hartford →
Hiscox — Attn: Claims Department
5 Concourse Parkway, 21st Floor
Atlanta, GA 30328 Visit Hiscox →
Billing & Claims Information
File a claim or pay your bill directly with your insurance carrier. Find the right phone number, online portal, and mailing address for each of our markets below — or call us at (248) 693-6455 and we'll help.
Not sure where to start?
Your declarations page lists your carrier. If you can't find it, call us — we'll look it up and walk you through the claim or payment process.
PO Box 77000
Detroit, MI 48277-0360 Visit Hanover →
Cincinnati Insurance
Claims (24/7): 877-242-2544
Pay by phone: 800-364-3400
Cincinnati, OH 45250-5496 Visit Cincinnati →
Frankenmuth Insurance
Claims (24/7): 800-234-4433
Pay by phone: 844-488-9777
Headquarters: 1 Mutual Ave, Frankenmuth, MI 48734 Visit Frankenmuth →
AAA of Michigan
Claims: 800-222-8228
Roadside: 800-222-4357
Dearborn, MI 48126 Visit AAA Michigan →
Progressive
Claims (24/7): 800-776-4737
Billing (24/7): 800-876-5581
Headquarters: 6300 Wilson Mills Rd, Mayfield Village, OH 44143 Visit Progressive →
Hastings Mutual
Claims: 800-442-8277
Pay by phone: 800-288-8740
Hastings, MI 49058 Visit Hastings →
Liberty Mutual
Claims: 800-225-2467
Billing & service: 800-290-8711
PO Box 1604
New York, NY 10116-1604 Visit Liberty Mutual →
Michigan Millers Mutual
Wolverine Mutual
Claims & Billing: 800-733-3320
Windshield claims: 877-488-2423
Dowagiac, MI 49047 Visit Wolverine Mutual →
Accident Fund
Claims & Billing: 866-206-5851
Headquarters: 200 N. Grand Ave, Lansing, MI 48933 Visit Accident Fund →
American Modern
Claims: 800-375-2075
Billing: 800-543-2644
Claims: PO Box 5323, Cincinnati, OH 45201-5322 Visit American Modern →
Foremost Insurance
Claims (24/7): 800-527-3907
Billing: 888-383-4244
Carol Stream, IL 60132-0915 Visit Foremost →
Hagerty Insurance
Claims: 800-386-0274
Customer service: 877-922-9701
Traverse City, MI 49685 Visit Hagerty →
The Hanover
Overnight payments:
The Hanover Insurance Co.
c/o Branch Banking & Trust
Attn: Retail Lockbox - 580045
5130 Parkway Plaza Blvd.
Charlotte, NC 28217 Visit The Hanover →
The Hanover Insurance Co.
c/o Branch Banking & Trust
Attn: Retail Lockbox - 580045
5130 Parkway Plaza Blvd.
Charlotte, NC 28217 Visit The Hanover →
The Hartford
Claims: 800-327-3636
Business claims: 855-440-1078
Lake Mary, FL 32746 Visit The Hartford →
Hiscox
Claims (24/7): 866-424-8508
Customer service: 866-283-7545
5 Concourse Parkway, 21st Floor
Atlanta, GA 30328 Visit Hiscox →
Need help with your policy?
If you're not sure which carrier you're with, or you'd rather have us handle the call for you, we're happy to help. Call our office during business hours and we'll get you to the right place.
Call (248) 693-6455