Accessibility Statement
Last updated: May 16, 2026
General
J. Jacobs & Associates strives to ensure that its services are accessible to people with disabilities. J. Jacobs & Associates has invested significant resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort, and independence.
Accessibility on www.jjainsurance.com
www.jjainsurance.com makes available an on-site Accessibility Toolbar Widget for website users that aims to improve website navigation, usability, and compliance with the Web Content Accessibility Guidelines & Recommendations (WCAG 2.1 Level AA).
Enabling the accessibility toolbar
The www.jjainsurance.com accessibility toolbar menu can be enabled by clicking or tapping the accessibility menu icon that appears on our website. After triggering the accessibility menu, a variety of tools will be available to the user/visitor to help improve their browsing experience, including:
- Font size adjustments
- Color contrast and dark mode
- Highlighting links and titles
- Readable font modes
- Cursor enlargement
- Page zoom
- Stop animations
Accessibility features built into this site
In addition to the toolbar widget, this site has been built with accessibility in mind. Specific features include:
- Semantic HTML with labeled landmarks (header, navigation, main, footer)
- "Skip to content" link at the top of every page for keyboard users
- Alt text on informational images
- Color contrast ratios meeting WCAG 2.1 AA
- Visible focus indicators for keyboard navigation
- Form fields with associated labels and required-field indicators
- Respect for the operating system's "reduced motion" preference
- Responsive design that adapts to screen sizes and zoom up to 200%
- ARIA attributes to enhance screen reader compatibility
Compatible technologies
This website is designed to be compatible with the last two versions of major browsers (Chrome, Firefox, Safari, Edge) and modern assistive technologies including screen readers (NVDA, JAWS, VoiceOver, TalkBack).
Disclaimer
J. Jacobs & Associates continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible, and unhindered use for everyone, including those with disabilities.
Despite our efforts to make all pages and content on www.jjainsurance.com fully accessible, some content may not yet have been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution. Third-party content — including carrier logos, claims portals, and billing pages we link to — is controlled by those carriers and not under our direct control.
Here for you
If you are experiencing difficulty with any content on www.jjainsurance.com or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist. We can provide information by phone, mail, email, or in person at our Lake Orion office.
Contact us
If you wish to report an accessibility issue, have any questions, or need assistance, please contact our customer support:
Email: jacobs31@jjainsurance.com
Phone: (248) 693-6455
Mail: J. Jacobs & Associates Insurance
4301 S. Baldwin Rd
Lake Orion, Michigan 48359
Please include the page where you experienced the issue, your contact information, and a description of the problem. We aim to respond to accessibility inquiries within two business days.
Formal complaints
If you wish to file a formal complaint about the accessibility of this site, you may contact us using the information above and we will respond promptly. You also have the right to contact the U.S. Department of Justice Civil Rights Division under Title III of the Americans with Disabilities Act.